What is the turnaround time for me to convert my Advantage database to ProTracker Cloud?
The turnaround time will vary. From the time you decide to send us your database for conversion, to the time you begin using ProTracker Cloud live, the conversion time will typically be 3 business days. Your database will operate independently of your documents, which means you can send us your database, we will convert it, and you will be back up and running within a few days while the document retrieval process may be started before or after conversion. Either way, your documents do not have to be uploaded with your database in order for you to start using ProTracker Cloud.
The document retrieval process is performed by sending you the ProTracker Advantage File Packaging Tool. An Advantage user at your firm runs the tool and will either send us your database via Sharefile (for small archives) or will burn the information to a disk or encrypted thumb drive and will send it to ProTracker Software via overnight courier to ensure tracking.
There is no fee for current ProTracker Advantage customers to convert their database to ProTracker Cloud. Document storage (file conversion) in ProTracker Cloud is optional and has a fee depending on the number of documents uploaded. This process may or may not happen within the 3-day window of your database conversion.
Database conversions from other programs to ProTracker Cloud are custom conversions that will take longer than 3 days and are subject to a flat fee depending on the complexity of the conversion.