ProTracker Software Data Retention Policy

PROTRACKER SOFTWARE DATA RETENTION POLICY

 

CONTRACTS

Copies of contracts such as data conversion agreements and non-disclosure agreements are kept for 7 years.

BILLING HISTORY

Invoices, order history, licensing information, and other accounting-related information are kept indefinitely. Credit card numbers are held by ProTracker's ecommerce provider for the duration of your subscription. Credit card numbers given to a ProTracker employee are retained only long enough to complete the transaction.

CONTACT INFO

Contact information such as addresses, phone numbers, and names of customer employees are kept indefinitely.

CUSTOMER NOTES

Notes created by ProTracker Software about a customer relationship are kept indefinitely.

CUSTOMER EMAIL

Customer email is kept indefinitely unless it contains client personal information, in which case it is deleted 30 days after the conversation concludes.

CUSTOMER SUPPORT TICKETS

Support tickets are retained for three years after the resolution date unless the request includes client personal information in which case it is deleted 30 days after the ticket is closed.

SUPPORT FILES

Log files, screen shots, and other files used to resolve a support ticket are held for the life of the support ticket.

CONVERSION DATA

All files used to process a conversion including database files, documents, emails, and screenshots are deleted 60 days after customer acceptance of a completed conversion.

CUSTOMER DATA

All data, including uploaded files as part of a Software as a Service offering such as ProTracker Cloud, are backed up daily with a 30-day retention. After a customer terminates a SaaS subscription, the data is retained for 90 days before being purged.

 

 

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    Erkki695

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