How does the new subscription-based policy affect my desktop product?

In our latest version of ProTracker Advantage, the Tools > Registration menu > Registration - shows the options available for registrations. Please click on the Licensing Help option to get more information. 

 

Q: How does an existing Desktop customer subscribe to an automatically renewing plan?

A. By purchasing a license at fastspring, they are automatically enrolled in a subscription plan.

 

Q: How does ProTracker Advantage Desktop know that the user has a subscription?

A: Whenever a key is entered in the Registration dialog, Advantage checks protrackersoftware.net for a related subscription and stores it in the database.

 

Q: How does a user update their subscription info? 

A: Manage Subscription takes them to the Fastspring control panel where credit card info and address can be changed.

 

Q: Can a user reduce the number of users on their own?

A: No, a user can only add more licenses or change billing info. To reduce the license count, contact sales@protracker.com Changes take effect with the next billing cycle. Unused portions of licenses are not refunded.

 

Q: What does a user do if they have questions?

A: Licensing Help takes them to a zendesk article on product registration.

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