In our latest version of ProTracker Advantage, the Tools > Registration menu > Registration - shows the options available for registrations. Please click on the Licensing Help option to get more information.
Q: How does an existing Desktop customer subscribe to an automatically renewing plan?
A. By purchasing a license at fastspring, they are automatically enrolled in a subscription plan.
Q: How does ProTracker Advantage Desktop know that the user has a subscription?
A: Whenever a key is entered in the Registration dialog, Advantage checks protrackersoftware.net for a related subscription and stores it in the database.
Q: How does a user update their subscription info?
A: Manage Subscription takes them to the Fastspring control panel where credit card info and address can be changed.
Q: Can a user reduce the number of users on their own?
A: No, a user can only add more licenses or change billing info. To reduce the license count, contact email@example.com Changes take effect with the next billing cycle. Unused portions of licenses are not refunded.
Q: What does a user do if they have questions?
A: Licensing Help takes them to a zendesk article on product registration.