Contact photo jpg too large to display or not in supported format.


When opening Contact or Client profile that has a linked photo, an error may occur.



Outdated runtime file if using a MSAccess 2003 runtime to run ProTracker Advantage AND also running Office 2013. 


Update to the 2010 runtime following the steps below.


Use the 2010 MSAccess runtime file to run the program using the following steps:


1. Download/Save/Run the 2010 runtime from here:

2. Go to the ProTracker Advantage desktop shortcut. Right-click > Properties > Shortcut tab. In the Target field, replace all the text with one of the strings (including quotes) listed below:

32 bit workstation

"C:\Program Files\Microsoft Office\Office14\MSACCESS.EXE" "C:\Program Files\ProTracker Advantage\Advantage.mde"

64 bit workstation

"C:\Program Files (x86)\Microsoft Office\Office14\MSACCESS.EXE" "C:\Program Files (x86)\ProTracker Advantage\Advantage.mde"


3. Open or restart ProTracker. You may get a "can't find menu" error message the first time you open ProTracker Advantage. If so, just close and restart and it should load just fine. 

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