Missing Data, Hieroglyphics or other Strange Behavior

Missing Data, Hieroglyphics or other Strange Behavior 

Problem

If you experience missing clients, empty reminders, jumbled text and an appointment for Lunch with Fred & Ethel,  you may be missing a dao360.dll file. 

This may be caused by installing or uninstalling any software that overwrites, removes, or de-registers libraries. 

Symptoms

The home screen will look like this:

fred_ethel.png

 

Solution 

Microsoft Office 2010

If you are running MS Office 2010 the first step is to run a repair on MS Office from  Control Panel > Programs and Features. Locate the Microsoft Office 2010, right-click, Change, Repair.

DAO360

1. Open File Explorer. 

2. Go to c:\program files (x86)\common files\microsoft shared\

3. Copy the \DAO folder and its contents (dao360.dll)

4. Go to c:\program files\common files\microsoft shared\ and paste the DAO folder if it doesn't already exist.

5. If the folder was not under  

       c:\program files (x86)\common files\microsoft shared\,

go to:

      c:\program files\common files\microsoft shared\  

and copy the folder and dao360.dll file to c:\program files (x86)\common files\microsoft shared\,

Note: You should end up with the dao360.dll file in 2 locations.

6. Open ProTracker to see if the problem is resolved. If not, do a repair on MSAccess. 

 

Repair MS Access or MSAccess runtime.

1. Control Panel > Programs and Features. Locate the Microsoft Access (or runtime), right-click, Change, Repair.

2. Reboot if prompted.

3. Open ProTracker Advantage to see if problem is resolved. If not, contact support.

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